Sunday, January 29, 2023
1/29/2023
Connecticut has one lead NSPL provider, the United Way of Connecticut (UWC)/2-1-1, which also serves as the mobile crisis call center hub for the lifespan. At this time, UWC provides 24/7 call center services for the CT NSPL callers, but no text or chat services. However, UWC does utilize text and chat for information and referral (I&R) services which will help to inform the 988 planning to add these services for CT NSPL callers. Similar to other states across the country, Connecticut has been experiencing significant challenges with hiring and retaining staff across all agencies, programs and levels of care. This staffing shortage has also had a direct impact on UWC. There is concern about the current answer rates, which are believed to be impacted by the limited staffing. Additional staffing will be needed to meet the increase in call volume with the implementation of 988. This funding will be used by the UWC to subcontract with a vendor to be a back-up call center in order to be better equipped to meet the call demand and improve in-state answer rates.
HHS’ Tracking Accountability in Government Grants System (TAGGS) website provides access to detailed descriptions of grants, loans, aggregated direct payments and other types of financial assistance awarded by the HHS Operating Divisions (OPDIVs) and the Office of the Secretary Staff Divisions (STAFFDIVs).
