The Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS) is seeking $1,047,986 in response to the FY22 Cooperative Agreements for States and Territories to Build Local 988 Capacity from the Substance Abuse and Mental Health Services Administration (SAMHSA). Following the SAMHSA ‘someone to talk to, someone to respond, and somewhere to go’ model, ODMHSAS proposes to utilize project funds to support this overarching crisis infrastructure goal by addressing gaps in the state’s current National Suicide Prevention Lifeline (NSPL) capacity. While ODMHSAS is preparing the launch of the statewide 988 call center by July 2022, these funds will support the center in creating capacity to answer the veteran and Spanish language NSPL network lines.
The ODMHSAS proposes the following project goals which complement the significant investments already made into building the capacity of Oklahoma to comprehensively address Oklahomans in crisis. ODMHSAS has released a Statewide 988 Call Center RFP which closed January 18, 2022. Received bids are currently under evaluation with a contractor to be selected and operating by July 2022. Bidders are required to either be an existing Oklahoma NSPL, receive Oklahoma NSPL accreditation, or enter into a consortium agreement with an Oklahoma NSPL. The selected vendor will be the statewide 988 call center (Center) vendor.
Goal 1: Increase the Oklahoma NSPL answer rate to 100% while maintaining an average speed of answer below 90 seconds.
Goal 2: Provide consistent availability of partner lines for all Oklahomans engaging the NSPL.
Goal 3: Provide statewide 24/7 access to text and chat for all Oklahomans engaging the NSPL.
Goal 4: Create in-state ability to answer Spanish and Veteran Crisis Network calls to the NSPL.
Goal 5: Increase statewide crisis staffing knowledge and capacity.
Goal 6: Develop NSPL technology capacity to provide the SAMHSA ‘Air Traffic Control’ type call center functions necessary for 988 success.
In order to reach the project goals, the ODMHSAS will provide 85% of project funds to the Center through outcomes based incentive payments made upon establishing capacity to answer the veteran and Spanish language network line.