Family Service Inc., an affiliate of Sheppard Pratt, is requesting funds to support and restore mental health services in Montgomery and Prince George's counties, Maryland. These services will be provided to adults with serious mental illness (SMI), children and adolescents with serious emotional disturbances (SED), and those with co-occurring disorder (COD) across the lifecycle, the majority of of whom will be Hispanic or Black and living in poverty.
This project, the Greater Suburban Maryland OMHC Recovery and Growth, will serve 1,800 individuals in year one and 2,300 in year two, for a total of 4,100 people. We will restore our Same Day Access services, expand telehealth services to include on-site access to FSI equipment and Zoom for clients, restore case management services, and ultimately shift services from telehealth to in-person when it is safe to do so and dependent on client needs and wishes. To do so, FSI will make environmental improvements and accommodations to the office spaces. FSI staff will use evidence-based practices and assessments to reach improved outcomes for clients as measured by NOMS, Evolve (electronic health record), and social determinants of health, via Accountable Health Communities Health-Related Social Needs. FSI will support staff through continuing education on trauma-informed care and cultural competence and providing support services to manage stress related to client care and the pandemic.
The goals and objectives for this project are, in summary, as follows:
Goal 1. To support and restore behavioral health services that have been impacted by COVID-19 in Montgomery and Prince George's Counties to reduce the impact of SED, SMI or COD on persons accessing services.
Objective 1.1 Increase access to behavioral health services by providing Same Day/next day initial appointments in both MoCo and PG, reaching an additional 500 clients across the two counties via outreach by June 30, 2022 and an additional 500 clients by June 30, 2023.
Objective 1.2 100% of clients will be screened for social determinants of health those with a need will be referred for case management services.
Goal 2. Restore and improve infrastructure with expanded workforce development and facilities modifications to support safe, enhanced, trauma-informed, and culturally appropriate services.
Objective 2.1 Promote staff capacity to serve additional clients and address the impact of COVID-19 and behavioral disparities via hiring 21 new staff by January 30, 2021, and providing 10 hours of training to 95% of staff by June 30, 2021.
Objective 2.2 By June 20, 2022, 60% of clients previously receiving telephonic services only are using telehealth rooms once per quarter and by June 30, 2023, 100% are offered in-person or telehealth services for all appointments.