Empowering patients and providers to improve care for urinary incontinence: EMPOWER Study
Urinary incontinence (UI) affects over 50% of women. Non-surgical treatment, including behavioral
interventions or pharmacotherapy, is usually effective, but recognition and evidence-based care for this
condition remains suboptimal. Frontline treatment in primary care, with system support and specialty backup,
has great potential, but a variety of patient-, provider-, and system-level barriers result in under-diagnosis and
suboptimal management.
Therefore, using established patient-centered outcomes research evidence for nonsurgical treatments for
urinary incontinence in women, we propose an integrated, multilevel (patient, provide, and system) approach
that addresses key barriers to diagnosing and managing UI in the primary care setting. Implementation
strategies include large-scale screening, empowering patients to discuss UI with their providers, provider
education and training, practice facilitation through nurse navigation, and a novel mobile platform “chatbot” to
engage patients in self-management of their UI. A system-based strategy for streamlined referral and
treatment will also be implemented. The implementation plan is fully aligned with AHRQ's EvidenceNow
framework: practice facilitation, expert consultation, shared learning collaborative, data feedback and
benchmarking, and health-information technology support.
Over the course of 3 years, we aim to 1) Implement the “Empowerment for Improving UI” program across a
large network of primary care practices. The program will involve systematic screening and identification of UI,
patient empowerment, provider training and empowerment, nurse navigation, and simple and practical
evidence-based technology. We hypothesize that the program will be implemented with fidelity to all planned
elements and with local tailoring in all recruited practices. 2) Create an evidence-based patient-centered care
pathway that minimizes burden on primary care while optimizing health-information systems, including an
embedded electronic screening tool, that lead to sustainable improvement in quality of care. 3) Assess the
impact of the Empowering for Improving UI intervention on outcomes important to patients and on provider
knowledge and confidence, practice workflow and satisfaction among practice providers and staff. Through a
systemic intervention that is multilevel, patient-oriented and supportive of primary care practice, and a rigorous
mixed methods analysis, the proposed research has great potential to improve practice and patient outcomes
and to generate transportable new knowledge to improve care for women with urinary incontinence.