The Arab Community for Economic Social Services (ACCESS) of Dearborn, Michigan, with the corporation agreement to support navigators in federally facilitated exchanges. the goal of the navigator program is to target individuals' education about and enrollment in qualified health plans (QHP) through exchanges. ACCESS leads a network of 23 sub awardees providing in-person or remote Navigator services to all 83 counties of Michigan. among the project sub awardees is 211 Michigan, providing over-the-phone Navigator services to Michigan residents who cannot access the physical navigator site. ACCESS relies on its 7 years of Navigator experience to offer training, technical assistance, and contract management to this statewide Navigator network.
The ACCESS Navigator program serves a diverse population across the metro Detroit area, with an emphasis on Arabic speakers in the population. The Navigator program assists these individuals and families in Macomb, Oakland, and Wayne counties. During the 2022-2023 fiscal year (to date, 5/3/22) ACCESS has served over 7,000 customers statewide. This includes assisting more than 2,453 with health insurance exchange applications, more than 2,545 with healthy Michigan Medicaid Plan applications, and over 2,000 clients for education, case management, or re-enrollment. ACCESS' navigator network includes a broad range of populations: refugees, low-income families, LGBTQ, low-income rural, Arab Americans, African Americans, Latinx, South Asian Americans, and Chinese Americans. Finally, ACCESS' network-assisted individuals in their native languages: Team members have proficiency in English, Arabic, Chaldean, Urdu, Bangla, Chinese, Russian, and Spanish.