Sunday, July 6, 2025 7/6/2025

Cooperative Agreement to Support Navigators in Federally-Facilitated Exchange

Award Number: NAVCA210400
ORGANIZATION: THE CENTER FOR CONSUMER INFORMATION INSURANCE OVERSIGHT
OPDIV: CMS
AWARD CLASS: DISCRETIONARY
AWARD ACTIVITY TYPE: SOCIAL SERVICES
PERIOD OF PERFORMANCE START DATE: 08/27/2021
PERIOD OF PERFORMANCE END DATE: 08/26/2024

Group Awards By:

View Award Description

Cooperative Agreement to Support Navigators in Federally-Facilitated Exchange - Project Abstract Summary First Choice Services, Inc., (FCS), a community and consumer focused non-profit organization based in Charleston, West Virginia, proposes to provide navigators for the Federally Facilitated Exchanges in Iowa, New Hampshire, and West Virginia. FCS specializes in social service helplines and community outreach. FCS will serve each of these states in a state-wide capacity. FCS will target the following populations in these three states: " Individuals losing Medicaid at the end of the Public Health Emergency (PHE) " Individuals with mental health or substance related disorders " Low-income or homeless individuals " Medicaid eligible consumers who are not enrolled in coverage despite eligibility " Rural communities " Racial and ethnic minorities FCS is using a hybrid model of virtual assistance and in-person assistance to achieve statewide coverage in each of the three states. In West Virginia, FCS will continue to operate the Navigator call line and will employ Navigators from the four major metro areas of the state. In New Hampshire, FCS will continue a consortium that was formed between FCS and three subrecipients: The Foundation for Healthy Communities, Harbor Care, and Lamprey Healthcare. Navigators will be hired by these subrecipients. Outreach and education activities and in-person enrollment assistance will be provided by the Navigators in their offices and remotely at special events. FCS will continue to operate the call line that has been successful in providing enrollment assistance to New Hampshire for the last two years. In Iowa, FCS will provide virtual education and outreach activities through earned media and live webinars about the ACA, the Marketplace, and financial assistance available to assist with premiums. As with the previous two years, Navigators will be available on the call line that is designated for Iowa. Funding Amount for Budget Year 2 The following is the approved funding amounts for budget year 2, broken down for each state. State Year 2 West Virginia $1,050,000 New Hampshire $654,745 Iowa $295,350 Total $2,000,095 FCS currently has and will continue to have through the end of the second budget year 32 full-time Navigators working on the programs. These will break out to 23.35 total FTEs. For WV, there are 11 full-time Navigators dedicated 100%, as well as 1 full-time employee at 50%, 1 full-time employee at 40%, and 2 full-time employees at 25%. For NH, all positions are full time. There are 6 full-time Navigators dedicated 100%, one dedicated 50%, 1 dedicated 40%, and 1 dedicated 25%, and 1 dedicated at 15%. For IA, all positions are full-time. There are 2 dedicated 100%, 1 dedicated 50%, 1 dedicated 40%, 2 dedicated 25%, and 1 dedicated at 15%. All are full-time and there are no volunteers. Additionally, all FCS Navigators will be fully trained and certified throughout the entire second budget year. These numbers will be the same for post-enrollment, January 16, 2023 to the end of the budget year.


Issue Date FY	Funding FY	Legal Entity Name	Legal Entity Address	Legal Entity City	Legal Entity State	Legal Entity Zip Code	Legal Entity COUNTY	Legal Entity COUNTRY	Assistance Listing	Award Code	Budget Year	Action Date	Action Type	Action Amount

Issue Date FY: 2025 ( Subtotal = -$61,637 )
2025	2023	First Choice Services, Inc.	1 HILLCREST DR E	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	01	3	6/4/2025	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	-$38,012
2025	2022	First Choice Services, Inc.	1 HILLCREST DR E	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	01	3	6/4/2025	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	-$23,625
2025	2021	First Choice Services, Inc.	1 HILLCREST DR E	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	01	3	6/4/2025	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
														Subtotal = -$61,637

Issue Date FY: 2023 ( Subtotal = $1,975,560 )
2023	2023	First Choice Services, Inc.	1 HILLCREST DR E	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	00	3	8/25/2023	NON-COMPETING CONTINUATION	$1,975,560
2023	2022	First Choice Services, Inc.	1 HILLCREST DR E # 400	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	02	2	1/24/2023	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
2023	2022	FIRST CHOICE SERVICES, INC.	1 HILLCREST DR E # 400	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	01	2	1/12/2023	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
2023	2022	First Choice Services, Inc.	1 HILLCREST DR E # 400	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	03	2	1/30/2023	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
2023	2022	FIRST CHOICE SERVICES, INC.	1 HILLCREST DR E # 400	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	02	1	1/12/2023	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
2023	2021	FIRST CHOICE SERVICES, INC.	1 HILLCREST DR E # 400	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	01	2	1/12/2023	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
2023	2021	First Choice Services, Inc.	1 HILLCREST DR E # 400	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	03	2	1/30/2023	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
2023	2021	First Choice Services, Inc.	1 HILLCREST DR E # 400	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	02	2	1/24/2023	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
														Subtotal = $1,975,560

Issue Date FY: 2022 ( Subtotal = $2,250,095 )
2022	2022	First Choice Services, Inc.	1 HILLCREST DR E # 400	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	01	1	2/15/2022	SUPPLEMENT FOR EXPANSION	$250,000
2022	2022	FIRST CHOICE SERVICES, INC.	1 HILLCREST DR E # 400	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	00	2	8/26/2022	NON-COMPETING CONTINUATION	$2,000,095
2022	2021	FIRST CHOICE SERVICES, INC.	1 HILLCREST DR E # 400	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	00	2	8/26/2022	NON-COMPETING CONTINUATION	$0
														Subtotal = $2,250,095

Issue Date FY: 2021 ( Subtotal = $1,850,095 )
2021	2021	First Choice Services, Inc.	1 HILLCREST DR E # 400	CHARLESTON	WV	25311	KANAWHA	USA	Cooperative Agreement to Support Navigators in Federally-facilitated Exchanges	00	1	8/27/2021	NEW	$1,850,095
														Subtotal = $1,850,095

Grand Total All Awards = $6,014,113

Top

All Categories

About

Search

Reports

Data Submission

Award Information

Cooperative Agreement to Support Navigators in Federally-Facilitated Exchange

Award Number: NAVCA210400

ORGANIZATION: THE CENTER FOR CONSUMER INFORMATION INSURANCE OVERSIGHT

OPDIV: CMS

AWARD CLASS: DISCRETIONARY

AWARD ACTIVITY TYPE: SOCIAL SERVICES

PERIOD OF PERFORMANCE START DATE: 08/27/2021

PERIOD OF PERFORMANCE END DATE: 08/26/2024

Federal Websites

Department of Health & Human Services

HHS Operating Divisions

HHS Staff Divisions

Download A Document Viewer