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988- More Than a Number: Expanding Lifeline crisis center capacity with crisis center workforce, backup call centers, chat/text services and ensuring connections to community services.

Award Number: H79SM086082
ORGANIZATION: CENTER FOR MENTAL HEALTH SERVICES
OPDIV: SAMHSA
AWARD CLASS: DISCRETIONARY
AWARD ACTIVITY TYPE: HEALTH SERVICES
PERIOD OF PERFORMANCE START DATE: 04/30/2022
PERIOD OF PERFORMANCE END DATE: 04/29/2025

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988- More Than a Number: Expanding Lifeline crisis center capacity with crisis center workforce, backup call centers, chat/text services and ensuring connections to community services. - The NYS Office of Mental Health is committed to ensuring that New Yorkers experiencing a behavioral health crisis have equitable access to inclusive, high quality 988 services from NYS Lifeline crisis centers that are familiar with and dedicated to their community. This will be done by expanding workforce and Lifeline crisis center capacity through NYS. This project will serve all individuals whose calls originate from NYS that are experiencing a behavioral health crisis and contact 988. NYS estimates that 988 will receive up to 996,000 contacts in its first year of operation, with that number expected to increase the following year. Because this project will touch all facets of NY's 988 operations, we estimate that between 1-2 million people will be served through the duration of the project. Expansion of workforce and Lifeline crisis center capacity in NYS will be achieved by hiring a larger crisis center workforce, streamlining center operations, fortifying the network of backup centers, broadening the availability of chat/text services and ensuring proper connections to community services. NYS has developed seven goals for this initiative. These goals are related to access, capacity, sustainable funding, consistent standards and stakeholder involvement at the core of planning. To achieve these goals, NYS has outlined 26 objectives which set priorities and targets for progress and accountability. The themes depicted in the objectives include 24/7 geographic coverage, target percent answer rates, standardized training and governance functions, follow-up and linkage procedures, and targets for expanded crisis services. The intention of all goals and objectives is to focus on three specific areas: 1. The recruitment, hiring and training of behavioral health workforce to staff local 988 centers to respond, intervene and provide follow-up to individuals experiencing a behavioral health crisis. 2. Engagement of Lifeline crisis centers to unify 988 response across the state. 3. Expansion of crisis center staffing and response structure needed for the successful implementation of 988 in NYS. When NYS successfully achieves the goals and objectives outlined in this project, we expect that all calls originating in NY will route to a NY Lifeline crisis center, in-state response rates to 988 contacts will reach 90% and NY's capacity to meet 988 crisis contact demand for New Yorkers experiencing behavioral health crises will increase. For an in-depth review of all goals and objectives, Section B.


Issue Date FY	Funding FY	Legal Entity Name	Legal Entity Address	Legal Entity City	Legal Entity State	Legal Entity Zip Code	Legal Entity COUNTY	Legal Entity COUNTRY	Assistance Listing	Award Code	Budget Year	Action Date	Action Type	Action Amount

Issue Date FY: 2026 ( Subtotal = -$983,733 )
2026	2023	NEW YORK STATE OFFICE OF MENTAL HEALTH	44 HOLLAND AVE	ALBANY	NY	12208	ALBANY	USA	Substance Abuse and Mental Health Services Projects of Regional and National Significance	000	1	12/1/2025	SUPPLEMENT FOR EXPANSION	-$847,136
2026	2023	NEW YORK STATE OFFICE OF MENTAL HEALTH	44 HOLLAND AVE	ALBANY	NY	12208	ALBANY	USA	Substance Abuse and Mental Health Services Projects of Regional and National Significance	002	1	12/15/2025	SUPPLEMENT FOR EXPANSION	$0
2026	2022	NEW YORK STATE OFFICE OF MENTAL HEALTH	44 HOLLAND AVE	ALBANY	NY	12208	ALBANY	USA	Substance Abuse and Mental Health Services Projects of Regional and National Significance	001	1	12/1/2025	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	-$136,597
2026	2022	NEW YORK STATE OFFICE OF MENTAL HEALTH	44 HOLLAND AVE	ALBANY	NY	12208	ALBANY	USA	Substance Abuse and Mental Health Services Projects of Regional and National Significance	003	1	12/15/2025	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
														Subtotal = -$983,733

Issue Date FY: 2024 ( Subtotal = $0 )
2024	2022	NEW YORK STATE OFFICE OF MENTAL HEALTH	44 HOLLAND AVE	ALBANY	NY	12208	ALBANY	USA	Substance Abuse and Mental Health Services Projects of Regional and National Significance	000	1	3/11/2024	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
2024	2022	NEW YORK STATE OFFICE OF MENTAL HEALTH	44 HOLLAND AVE	ALBANY	NY	12208	ALBANY	USA	Substance Abuse and Mental Health Services Projects of Regional and National Significance	001	1	4/18/2024	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
														Subtotal = $0

Issue Date FY: 2023 ( Subtotal = $2,000,000 )
2023	2023	MENTAL HEALTH, NEW YORK STATE OFFICE OF	44 HOLLAND AVENUE	ALBANY	NY	12208	ALBANY	USA	Substance Abuse and Mental Health Services Projects of Regional and National Significance	000	1	12/16/2022	SUPPLEMENT FOR EXPANSION	$2,000,000
2023	2022	NEW YORK STATE OFFICE OF MENTAL HEALTH	44 HOLLAND AVE	ALBANY	NY	12208	ALBANY	USA	Substance Abuse and Mental Health Services Projects of Regional and National Significance	001	1	5/12/2023	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
2023	2022	NEW YORK STATE OFFICE OF MENTAL HEALTH	44 HOLLAND AVE	ALBANY	NY	12208	ALBANY	USA	Substance Abuse and Mental Health Services Projects of Regional and National Significance	002	1	9/27/2023	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
														Subtotal = $2,000,000

Issue Date FY: 2022 ( Subtotal = $7,279,976 )
2022	2022	MENTAL HEALTH, NEW YORK STATE OFFICE OF	44 HOLLAND AVENUE	ALBANY	NY	12208	ALBANY	USA	Substance Abuse and Mental Health Services Projects of Regional and National Significance	000	1	4/15/2022	NEW	$7,279,976
														Subtotal = $7,279,976

Grand Total All Awards = $8,296,243

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988- More Than a Number: Expanding Lifeline crisis center capacity with crisis center workforce, backup call centers, chat/text services and ensuring connections to community services.

Award Number: H79SM086082

ORGANIZATION: CENTER FOR MENTAL HEALTH SERVICES

OPDIV: SAMHSA

AWARD CLASS: DISCRETIONARY

AWARD ACTIVITY TYPE: HEALTH SERVICES

PERIOD OF PERFORMANCE START DATE: 04/30/2022

PERIOD OF PERFORMANCE END DATE: 04/29/2025

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