The Mental Health and Anti-Addiction Services Administration (MHAASA) of Puerto Rico (PR) will implement the PR 988 Improvement Project to improve response to 988 contacts, including calls, chats, and texts originating within PR. The PAS Line, as the only call center/988 in PR, attended 211,323 calls, including 506 calls through the 988/Lifeline, in SFY 2022. Through April of 2023 in the current fiscal year, a total of 134,440 persons have been attended by the PAS Line, of which 8,998 were related to suicide behavior. The PAS/988 Lifeline became one of the National Spanish-Speaking Lines in November of 2022, and ahs received support and collaboration from VIbrant and SAMHSA. Most recent dat of May of 2023 from the Spanish Crisis Line reflected 2,924 calls received, with 2,388 calls answered (82%), with an average speed to answer of 00.19 seconds, and an abandonment rate of 18%. In April of 2023, 2,389 of 2,877 total calls (83%) were answered with an abandonment rate of 17%. The PR Crisis Continuum of Services currently guarantees access to crisis services from all of PR through one Crisis Call Center (CC), 5 Mobile Crisis Teams (MCT), and coordination of services to Crisis Stabilization Facilities. Based on the increase in calls received by the CC through the addition of 988 contacts, and the continuing needs to serve individuals at risk of suicide, the MHAASA proposes a 3-year 988 Improvement Project to achieve the following summarized Goals and Objectives: G.1) Ensure statewide and National coverage for 9-8-8 calls, chats, and texts through the PAS Line; G.2) Enhance national initiatives directed to public messaging for 988; G.3) Enhance the PR-PAS Line's data collection infrastructure to improve 988 services and communication; and G.4) Ensure that the PR-PAS Line/Lifeline crisis center can provide follow-up services to 9-8-8 users according to Lifeline best practices. Aligned with the needs, the objectives will be directed to ensure that: the total number of received calls answered is greater than 90% during YR 01; and at least 95% in YR03; meet a minimum of 90% of state chats and texts demand; that 95% of the contacts received are answered (speed to answer) in 20 seconds, with 90% answered in 15 seconds; that the abandonment rate is less than 5%; direct/rollover calls to backup centers is less than 10%; and that at least one (1) communication strategy is directed to promoting the 988/PAS Line services; that a report is developed with community-based leadership input to meet 988 connection and support needs; and that 100% of the data collection instruments are assessed and updated to ensure the addition of 988 guideline requirements; that policies and procedures specific for populations identified at risk of suicide are established; and that 100% of the population served by the crisis case managers of the PAS Line/988 Lifeline are registered in the "Respond" database; at least one new MCT is added to improve connection in currently underserved geographic area of PR; and at least three MOU's for crisis support or crisis stabilization services are established to ensure referral connections post-988 contact; and at least 85% of the contacts requiring substance use crisis care are connected to specialized services. The proposed project will ensure Nationwide coverage for 9-8-8 calls, chats, and texts through the PAS Line/988 Lifeline. Primary services EBP's will include SBIRT, Applied Suicide Intervention Skills Training (ASIST), Mental Health First Aid, and Rapid Response in Suicidal Behavior. Data collection, analysis and reporting will be supported by a 0.28 FTE Evaluator to ensure fidelity to EBPs and compliance with GPRA/SPARS requirements. A total of $869,503 per year is requested for the 3-year grant period.