Friday, May 3, 2024
5/3/2024
Project Objectives for Virginia $830,000 Grant: • Expand the consumer assistance services of the Virginia State Corporation Commission Bureau of Insurance (BOI) in accident and sickness insurance; assist consumers with the filing of complaints and appeals; assist consumers with enrollment in fully insured policies of accident and sickness insurance and managed care health insurance plans without recommending specific plans or carriers; guide consumers to appropriate state or federal agencies for assistance with complaints, appeals or inquiries as appropriate; provide consumer satisfaction surveys electronically to obtain feedback and evaluate suggestions for improving BOI services and response times; and provide services for consumers with limited English proficiency to the extent such services are available to BOI via existing state contract. • Add demographic data collection and tracking functionality within the existing BOI consumer services system (CS System) and objectively report
HHS’ Tracking Accountability in Government Grants System (TAGGS) website provides access to detailed descriptions of grants, loans, aggregated direct payments and other types of financial assistance awarded by the HHS Operating Divisions (OPDIVs) and the Office of the Secretary Staff Divisions (STAFFDIVs).
