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Consumer Assistance Expansion (CASE) Program for Puerto Rico

Award Number: CAPCA110033
ORGANIZATION: THE CENTER FOR CONSUMER INFORMATION INSURANCE OVERSIGHT
OPDIV: CMS
AWARD CLASS: DISCRETIONARY
AWARD ACTIVITY TYPE: SOCIAL SERVICES
PERIOD OF PERFORMANCE START DATE: 10/15/2010
PERIOD OF PERFORMANCE END DATE: 01/14/2012

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Consumer Assistance Expansion (CASE) Program for Puerto Rico - Project Abstract The applicant for funding under the Consumer Assistance Program Grant for Puerto Rico is the Office of the Patient’s Advocate (OPA) of Puerto Rico which responds directly to the Governor. Since 2001, the Office of Patient’s Advocate has been responsible for enforcing the Bill of Patient Rights and Responsibilities as stipulated under the Law Number #11. The OPA is the government agency with the power in the law to defend and protect the rights of the nearly four million constituents, whether or not insured by a health plan. The proposed Consumer Assistance Expansion (CASE)- for Puerto Rico is focused on expanding the services of the Call Center. The following goals and objectives will be accomplishment with the funding of this project: Project Goal: To expand the Call Center of the Office of the Patient’s Advocate (OPA) of Puerto Rico services in support of the consumer assistance program. Promote immediate improvements in health insurance consumer assistance. Objectiv


Issue Date FY	Funding FY	Legal Entity Name	Legal Entity Address	Legal Entity City	Legal Entity State	Legal Entity Zip Code	Legal Entity COUNTY	Legal Entity COUNTRY	Assistance Listing	Award Code	Budget Year	Action Date	Action Type	Action Amount

Issue Date FY: 2016 ( Subtotal = -$454 )
2016	2011	Office of the Patient`s Advocate	P.O. Box 11247	SAN JUAN	PR			USA	Affordable Care Act (ACA) – Consumer Assistance Program Grants	03	1	7/26/2016	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	-$454
														Subtotal = -$454

Issue Date FY: 2011 ( Subtotal = $446,988 )
2011	2011	Office of the Patient`s Advocate	P.O. Box 11247	SAN JUAN	PR			USA	Affordable Care Act (ACA) – Consumer Assistance Program Grants	01	1	11/5/2010	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$50,214
2011	2011	Office of the Patient`s Advocate	P.O. Box 11247	SAN JUAN	PR			USA	Affordable Care Act (ACA) – Consumer Assistance Program Grants	00	1	10/15/2010	NEW	$396,774
														Subtotal = $446,988

Grand Total All Awards = $446,534

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Consumer Assistance Expansion (CASE) Program for Puerto Rico

Award Number: CAPCA110033

ORGANIZATION: THE CENTER FOR CONSUMER INFORMATION INSURANCE OVERSIGHT

OPDIV: CMS

AWARD CLASS: DISCRETIONARY

AWARD ACTIVITY TYPE: SOCIAL SERVICES

PERIOD OF PERFORMANCE START DATE: 10/15/2010

PERIOD OF PERFORMANCE END DATE: 01/14/2012

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