PROJECT ABSTRACT Affordable Care Act (ACA) ??? Consumer Assistance Program Grants The
Wisconsin Office of the Commissioner of Insurance (OCI) will use Consumer Assistance Program Grant
funds to build on existing consumer assistance activities, including upgrading information technology,
facilitating more sophisticated data analysis, increasing consumer education and outreach, and expand the
scope of consumer issues that the program can address. The primary goal of this effort is to assist and educate
consumers with regard to a wide range of health insurance coverage issues. Key components of
Wisconsin???s Consumer Assistance Program proposal: ??? Upgrade and enhance data systems, including
consumer inquiry, complaint, and referral tracking systems, web-based intake forms, and data reporting and
analysis systems. Goal: Collect, track, and quantify consumer health insurance coverage issues. ??? Develop
greater ability to conduct sophisticated analysis of complaints, grievances, appeals,