National Human Trafficking Hotline - Compass Connections, with nearly 15 years of trusted partnership with the U.S. Department of Health and Human Services’ Office of Refugee Resettlement (ORR), is a nationally recognized leader in trauma-informed care and hotline operations for vulnerable populations. For more than nine years, we have managed the ORR National Call Center and ORR Sexual Abuse Hotlines, demonstrating the stability, expertise, and compassion required to assist children, families, and key stakeholders during urgent and sensitive circumstances. Building on this foundation, Compass Connections is uniquely positioned to operate the National Human Trafficking Hotline (NHTH) with the precision, responsiveness, and survivor-centered focus it demands. Our approach strengthens the NHTH’s accessibility by leveraging robust infrastructure, trauma-informed protocols, and multilingual staff who deliver real-time,24/7, confidential support through phone, text, and online chat. Every contact will be met with a qualified, trained Advocate who will provide compassionate crisis intervention, accurate and timely referrals, and a clear path to safety and recovery. We will maintain a continuously updated national directory of vetted service providers to ensure seamless access to shelter, healthcare, legal advocacy, and long-term case management. By integrating data-driven practices and fostering collaboration with survivor-serving organizations, child welfare systems, and law enforcement, we will reinforce the NHTH’s role as the nation’s central connector in the anti-trafficking response. Through established protocols, ethical information sharing, and an unwavering commitment to survivor dignity and autonomy, Compass Connections will deliver a hotline that not only responds to crisis but strengthens national efforts to prevent and disrupt trafficking networks.
