Wednesday, April 30, 2025
4/30/2025
CHOICES - Connecticut's State Health Insurance Assistance Program - The Connecticut Bureau of Aging (BOA, formerly called the State Unit on Aging) BOA administers Connecticut’s SHIP, called CHOICES, a successful, trusted, long-running statewide health insurance assistance program. CHOICES is Connecticut’s program for health insurance assistance, outreach, information and referral, counseling, and eligibility screening. CHOICES is a partnership with the BOA, the State’s five Area Agencies on Aging and the Center for Medicare Advocacy. The goal of this five-year project is to enhance CHOICES services by providing free, unbiased health insurance counseling, education, outreach, and assistance to Medicare beneficiaries, their families and caregivers. Objectives are to: 1) Improve recruitment and retention of team members in each AAA region; 2) Expand and improve team member content knowledge and performance; 3) Strengthen partnerships with a variety of community stakeholders; 4) Enhance the quality of counseling services provided by CHOICES staff; 5) Maintain program performance; and 6) Conduct focused outreach, particularly to hard-to-reach beneficiaries. Anticipated outcomes include: 1) At least 10 new team members will be recruited and trained in each of the five AAA regions per year; 2) Average trainee certification exam scores and team member reporting rates will be maintained or improved upon; 3) At least one additional partnership organization will be recruited per AAA region per year; 4) The consistency & quality of counseling information provided by CHOICES staff will improve; and 5) SHIP Performance Measure penetration rates will increase annually. Expected products are counseling and outreach services; marketing and outreach materials; trainings and training materials; and a variety of regional and statewide events.; trainings and training materials; and a variety of regional and statewide events.
HHS’ Tracking Accountability in Government Grants System (TAGGS) website provides access to detailed descriptions of grants, loans, aggregated direct payments and other types of financial assistance awarded by the HHS Operating Divisions (OPDIVs) and the Office of the Secretary Staff Divisions (STAFFDIVs).