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Washington 2025 Enhancing No Wrong Door Governance

Award Number: 90NWGV0022
ORGANIZATION: Center for Integrated Programs
OPDIV: ACL
AWARD CLASS: DISCRETIONARY
AWARD ACTIVITY TYPE: OTHER
PERIOD OF PERFORMANCE START DATE: 06/01/2026
PERIOD OF PERFORMANCE END DATE: 05/31/2028

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Washington 2025 Enhancing No Wrong Door Governance - 2025 Enhancing No Wrong Door Governance Washington State Project Summary/Abstract The Washington State Department of Social and Health Services (DSHS), during this two-year project, will collaborate with new and existing partners of Washington’s Community Living Connections (CLC/NWD) to strengthen the NWD governance structure and enhance the person-centered workforce. The goal of this project is to improve efficiencies in intake processes, strengthen the governance structure, and construct person-centered curriculum to promote an accessible NWD system. The objectives are to 1) Support streamlined access to AAAs/ADRCs for consumers by upgrading the statewide telephone line; 2) Launch an agile, yet formalized Person-Centered Options Counseling curriculum and certification designed specifically for the Washington NWD system; 3) Modernization of the consumer website inclusive of artificial intelligence, and, exploration of community information exchange options for improved resource directory functionality; and 4) Strengthen NWD governance structure to support sustainable practices of the NWD network. Anticipated outcomes include: 1) Consumers of all ages will have increased access to LTSS resources through the use of the human centered designed consumer website and resource directory; 2) On-demand and customizable Person-Centered Training curriculum will support individualized experiences for consumers of the NWD system; 3) Access to long term services and supports for consumers of all ages will be improved through the integration of eligibility and access points including the modernization of technology; and 4) Washington NWD system governance structure will have formal support from state leadership. The expected products are1) a human centered website and guided search resource directory experience; 2) on demand online training curriculum including credentialling standards available for the NWD Network; 3) new telephone system directly connecting consumers to local AAAs/ADRCs; 4) artificial intelligence embedded into NWD partner websites; 5) improved warm hand off protocols between NWD partners; 6) formal governor recognition of NWD system; and 7) dissemination of findings through webinars, presentations, and grant reports.


Issue Date FY	Funding FY	Legal Entity Name	Legal Entity Address	Legal Entity City	Legal Entity State	Legal Entity Zip Code	Legal Entity COUNTY	Legal Entity COUNTRY	Assistance Listing	Award Code	Budget Year	Action Date	Action Type	Action Amount

Issue Date FY: 2026 ( Subtotal = $450,000 )
2026	2026	DEPARTMENT OF SOCIAL & HEALTH SERVICES	1115 WASHINGTON ST SE	OLYMPIA	WA	98501	THURSTON	USA	Special Programs for the Aging, Title IV, and Title II, Discretionary Projects	01	1	6/18/2026	OTHER REVISION	$0
2026	2026	DEPARTMENT OF SOCIAL & HEALTH SERVICES	1115 WASHINGTON ST SE	OLYMPIA	WA	98501	THURSTON	USA	Special Programs for the Aging, Title IV, and Title II, Discretionary Projects	00	1	6/3/2026	NEW	$450,000
														Subtotal = $450,000

Grand Total All Awards = $450,000

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Washington 2025 Enhancing No Wrong Door Governance

Award Number: 90NWGV0022

ORGANIZATION: Center for Integrated Programs

OPDIV: ACL

AWARD CLASS: DISCRETIONARY

AWARD ACTIVITY TYPE: OTHER

PERIOD OF PERFORMANCE START DATE: 06/01/2026

PERIOD OF PERFORMANCE END DATE: 05/31/2028

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