Louisiana Senior Medicare Patrol State Project Grants - AdviseWell, Inc., Louisiana SMP grantee since 2009, in collaboration with the Governor’s Office of Elderly Affairs, AARP, SHIP and key Aging Network stakeholders will provide successful statewide SMP services to Medicare beneficiaries and caregivers throughout the grant cycle. Our goal is to successfully provide innovative and adaptable education, outreach, and counseling by understanding LA’s unique population, leveraging critical statewide collaborations, and deploying our trained and experienced workforce of team members to empower beneficiaries to prevent, detect, and report healthcare fraud, errors and abuse. Objectives include: improve outreach, education and support utilizing data to ensure statewide reach; provide appropriate timely outreach/education through various communication mediums; recruit and retain a trained workforce to provide quality education and support; provide comprehensive, timely, and accurate data documentation for ongoing Plan, Do, Study, Act response; enable LA’s workforce to quickly adapt to state environmental, population, and/or ACL SMP program changes through knowledge of Louisiana’s population, relationships with key stakeholders, resources, and ability to be flexible in communication efforts. Anticipated outcomes: beneficiaries will experience appropriate SMP interventions demonstrated by improved understanding and empowerment; beneficiaries/communities will be able to find and use SMP education, counseling, and support through various communication mediums; a trained workforce will cultivate and build community relationships for statewide outreach; comprehensive operational and quality measures will drive optimal appropriate outreach and outcomes; workforce will be able to adapt and respond to State and/or program changes. Expected products are SMP training and marketing material, webinars, podcasts, fraud alerts, Resource and Volunteer Training Toolkits.
