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The Alzheimer's Association National Alzheimer's Call Center (NACC)

Award Number: 90ADCC0002
ORGANIZATION: ADMINISTRATION ON AGING
OPDIV: ACL
AWARD CLASS: DISCRETIONARY
AWARD ACTIVITY TYPE: OTHER
PERIOD OF PERFORMANCE START DATE: 09/01/2023
PERIOD OF PERFORMANCE END DATE: 08/31/2028

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The Alzheimer's Association National Alzheimer's Call Center (NACC) - The Alzheimer’s Association (the Association) will advance the National Alzheimer’s Call Center (the Call Center) to provide high quality service to people living with Alzheimer’s disease and related dementias (ADRD) and their caregivers 24 hours a day - 7 days a week - 365 days a year (24/7/365), throughout this five-year project. The Call Center goal is to improve the quality of life for people affected by ADRD and their family caregivers through a network of information specialists and care consultants who provide personalized information, referral, support, consultation and crisis intervention via a variety of methods. The Call Center goal is supported by the following Objectives: 1) Provide timely, personalized response to every contact; 2) Ensure quality service is available 24/7/365 by information specialists and care consultants; 3) Maintain national Aging Network collaboration; 4) Increase outreach efforts and explore collaborations and partnerships to expand awareness and utilization; 5) Increase utilization by underserved populations; 6) Utilize new and emerging technologies to enhance the service experience; 7) Maintain a Continuity of Operations Plan; 8) Provide quantitative and qualitative evaluation. Outcomes: 1) Increased understanding of ADRD by the Call Center consumers; 2) Improved ability to manage disease effects by the Call Center consumers; 3) Satisfaction with service quality by the Call Center consumers; 4) Increased awareness and usage of the Call Center and online resources by people affected by ADRD (particularly underserved populations); 5) Increased Aging Network awareness of the Call Center. Products: 24/7/365 telephone, live chat and email services, online disease and caregiving resources, searchable database, online support, care consultation, training, education and outreach materials.


Issue Date FY	Funding FY	Legal Entity Name	Legal Entity Address	Legal Entity City	Legal Entity State	Legal Entity Zip Code	Legal Entity COUNTY	Legal Entity COUNTRY	Assistance Listing	Award Code	Budget Year	Action Date	Action Type	Action Amount

Issue Date FY: 2025 ( Subtotal = $2,000,000 )
2025	2025	ALZHEIMERS DISEASE & RELATED DISORDERS ASSOCIATION INC	225 N MICHIGAN AVE	CHICAGO	IL	60601	COOK	USA	Alzheimer’s Disease Program Initiative (ADPI)	00	3	9/5/2025	NON-COMPETING CONTINUATION	$2,000,000
														Subtotal = $2,000,000

Issue Date FY: 2024 ( Subtotal = $2,000,000 )
2024	2024	ALZHEIMERS DISEASE & RELATED DISORDERS ASSOCIATION INC	225 N MICHIGAN AVE	CHICAGO	IL	60601	COOK	USA	Alzheimer’s Disease Program Initiative (ADPI)	00	2	9/20/2024	NON-COMPETING CONTINUATION	$2,000,000
2024	2023	ALZHEIMERS DISEASE & RELATED DISORDERS ASSOCIATION INC	225 N MICHIGAN AVE	CHICAGO	IL	60601	COOK	USA	Alzheimer’s Disease Program Initiative (ADPI)	01	1	9/18/2024	OTHER REVISION	$0
														Subtotal = $2,000,000

Issue Date FY: 2023 ( Subtotal = $2,000,000 )
2023	2023	ALZHEIMERS DISEASE & RELATED DISORDERS ASSOCIATION INC	225 N MICHIGAN AVE	CHICAGO	IL	60601	COOK	USA	Alzheimer’s Disease Program Initiative (ADPI)	00	1	8/18/2023	NEW	$2,000,000
														Subtotal = $2,000,000

Grand Total All Awards = $6,000,000

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The Alzheimer's Association National Alzheimer's Call Center (NACC)

Award Number: 90ADCC0002

ORGANIZATION: ADMINISTRATION ON AGING

OPDIV: ACL

AWARD CLASS: DISCRETIONARY

AWARD ACTIVITY TYPE: OTHER

PERIOD OF PERFORMANCE START DATE: 09/01/2023

PERIOD OF PERFORMANCE END DATE: 08/31/2028

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