Goal: Provide eligible dual beneficiaries, their family members, caregivers, and representatives with comprehensive and objective information through one-on-one counseling to help them make informed decisions about their healthcare options.
1. Providing effective and confidential state-wide person centered one-on-one counseling assistance to dually eligible beneficiaries to help them make informed decisions about their health care needs. By the end of the grant period, the FAI Counselors would have increased the number of dually eligible beneficiaries by 3% compared from the previous grant period.
2. Continue to conduct outreach to educate dually eligible beneficiaries, their caregivers and representatives about their coverage options, including those available through the demonstration. By the end pf the grant period, the FAI Counselors will increase the number of community outreach events to promote their services by 3% compared from the previous grant period.
3. Continue to outreach and facilitate a referral network with stakeholders and other entities such as: RI EOHHS (the Demonstration Ombudsman), RI DHS, RI's MMP Neighborhood Health Plan, SHIP Regional Partners, Community Agencies, and Community Mental Health Organizations (CMHCs) to ensure dual beneficiaries are being reached and provided with options counseling.
4. Continue to provide information, training, and tools to FAI Counselors and RI SHIP Counselors/Volunteers to effectively and efficiently assist dually eligible beneficiaries.