Tuesday, November 4, 2025 11/4/2025

MyCare Ohio Demonstration Ombudsman and One-on-One Counseling

Award Number: 1J1CMS331730
ORGANIZATION: HEALTH CARE FINANCING ADMINISTRATION, OFFICE OF ACQUISITION AND GRANTS
OPDIV: CMS
AWARD CLASS: DISCRETIONARY
AWARD ACTIVITY TYPE: OTHER
PERIOD OF PERFORMANCE START DATE: 08/01/2019
PERIOD OF PERFORMANCE END DATE: 04/30/2024

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MyCare Ohio Demonstration Ombudsman and One-on-One Counseling - The State of Ohio proposes to build upon the proven success of the Ohio Office of the State Long-Term Care Ombudsman (Office) and Ohio Senior Health Insurance Information Program (OSHIIP) in the initial years of the demonstration. The Office and OSHIIP will continue to support the objectives of Ohio’s financial alignment model- to improve the beneficiary experience in accessing person-centered care, promote independence, improve quality and make improvements in care and coordination. The Office proposes to utilize demonstration resources to provide funding to support personnel in each of the seven multi-county demonstration regions and one state position. The state MyCare Ohio Ombudsman Coordinator (Coordinator) will be responsible for providing focused training to each MyCare Ohio regional ombudsman, facilitating stakeholder relationships, outreach planning, and providing technical assistance to regional ombudsman representatives. The Coordinator will continue to lead the Office in compliance with reporting requirements and proposing system recommendations based on data analysis and beneficiary experience. The Coordinator will be responsible for ensuring coordination with OSHIIP, including joint trainings, outreach and education events, and oversight of demonstration activities. Regional ombudsmen will engage stakeholders locally, participate in beneficiary advisory committees, and provide ombudsman services to beneficiaries including: outreach, consumer empowerment through education, complaint investigation, and person-centered resolution. Each regional MyCare Ohio ombudsman will compile required reports and assist the coordinator in system analysis. OSHIIP will provide one-on-one counseling to Medicare-Medicaid eligible Ohioans regarding their eligibility, enrollment, plan options and benefits. Funding from this opportunity will be used to drive MyCare Ohio enrollees, their caregivers and those assisting them to OSHIIP and the Ombudsman for benefits and options counseling, enrollment guidance and complaint resolution. OSHIIP will use a multi-media campaign, targeting the needs of each unique MyCare Ohio region, and will provide sponsorship to and attend events hosted by organizations frequented by MyCare Ohio enrollees and their caregivers. OSHIIP will capitalize on past successes, such as televised phone banks and direct mailings, and continue to look for innovative means of educating this hard to reach population. OSHIIP will use this opportunity to employ project dedicated positions to focus on outcomes and deliverables for this funding opportunity. Ohio’s financial alignment demonstration shows current enrollment of over 123,000 beneficiaries in seven multi-county demonstration regions and spanning 29 Ohio counties. Through this joint application, the Office and OSHIIP are requesting $1,061,994 for each or the three full years of the grant and $632,646 for the final year based on our previous award and availability of supplemental funding.


Issue Date FY	Funding FY	Legal Entity Name	Legal Entity Address	Legal Entity City	Legal Entity State	Legal Entity Zip Code	Legal Entity COUNTY	Legal Entity COUNTRY	Assistance Listing	Award Code	Budget Year	Action Date	Action Type	Action Amount

Issue Date FY: 2025 ( Subtotal = -$38,108 )
2025	2023	Ohio Department of Aging	30 E BROAD ST FL 22	COLUMBUS	OH	43215	FRANKLIN	USA	Support for Ombudsman and Beneficiary Counseling Programs for States Participating in Financial Alignment Model Demonstrations for Dually Eligible Individuals	03	4	3/18/2025	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	-$38,108
2025	2022	Ohio Department of Aging	30 E BROAD ST FL 22	COLUMBUS	OH	43215	FRANKLIN	USA	Support for Ombudsman and Beneficiary Counseling Programs for States Participating in Financial Alignment Model Demonstrations for Dually Eligible Individuals	03	4	3/18/2025	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
2025	2021	Ohio Department of Aging	30 E BROAD ST FL 22	COLUMBUS	OH	43215	FRANKLIN	USA	Support for Ombudsman and Beneficiary Counseling Programs for States Participating in Financial Alignment Model Demonstrations for Dually Eligible Individuals	03	4	3/18/2025	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
2025	2020	Ohio Department of Aging	30 E BROAD ST FL 22	COLUMBUS	OH	43215	FRANKLIN	USA	Support for Ombudsman and Beneficiary Counseling Programs for States Participating in Financial Alignment Model Demonstrations for Dually Eligible Individuals	03	4	3/18/2025	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
2025	2019	Ohio Department of Aging	30 E BROAD ST FL 22	COLUMBUS	OH	43215	FRANKLIN	USA	Support for Ombudsman and Beneficiary Counseling Programs for States Participating in Financial Alignment Model Demonstrations for Dually Eligible Individuals	03	4	3/18/2025	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
														Subtotal = -$38,108

Issue Date FY: 2024 ( Subtotal = $0 )
2024	2023	Ohio Department of Aging	30 E BROAD ST FL 22	COLUMBUS	OH	43215	FRANKLIN	USA	Support for Ombudsman and Beneficiary Counseling Programs for States Participating in Financial Alignment Model Demonstrations for Dually Eligible Individuals	02	4	9/10/2024	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
														Subtotal = $0

Issue Date FY: 2023 ( Subtotal = $871,506 )
2023	2023	AGING, OHIO DEPARTMENT OF	246 N High St 1st Fl	Columbus	OH	43215	FRANKLIN	USA	Support for Ombudsman and Beneficiary Counseling Programs for States Participating in Financial Alignment Model Demonstrations for Dually Eligible Individuals	01	4	5/11/2023	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$871,506
														Subtotal = $871,506

Issue Date FY: 2022 ( Subtotal = $713,049 )
2022	2022	Aging, Ohio Department Of	246 N High St 1st Fl	Columbus	OH	43215	FRANKLIN	USA	Support for Ombudsman and Beneficiary Counseling Programs for States Participating in Financial Alignment Model Demonstrations for Dually Eligible Individuals	00	4	8/1/2022	NON-COMPETING CONTINUATION	$713,049
														Subtotal = $713,049

Issue Date FY: 2021 ( Subtotal = $950,733 )
2021	2021	Aging, Ohio Department Of	246 N High St 1st Fl	Columbus	OH	43215	FRANKLIN	USA	Support for Ombudsman and Beneficiary Counseling Programs for States Participating in Financial Alignment Model Demonstrations for Dually Eligible Individuals	00	3	7/30/2021	NON-COMPETING CONTINUATION	$950,733
2021	2020	Aging, Ohio Department Of	246 N High St 1st Fl	Columbus	OH	43215	FRANKLIN	USA	Support for Ombudsman and Beneficiary Counseling Programs for States Participating in Financial Alignment Model Demonstrations for Dually Eligible Individuals	01	2	12/14/2020	ADMINISTRATIVE SUPPLEMENT ( + OR - ) (DISCRETIONARY OR BLOCK AWARDS)	$0
														Subtotal = $950,733

Issue Date FY: 2020 ( Subtotal = $950,733 )
2020	2020	Aging, Ohio Department Of	246 N High St 1st Fl	Columbus	OH	43215	FRANKLIN	USA	Support for Ombudsman and Beneficiary Counseling Programs for States Participating in Financial Alignment Model Demonstrations for Dually Eligible Individuals	00	2	7/30/2020	NON-COMPETING CONTINUATION	$950,733
														Subtotal = $950,733

Issue Date FY: 2019 ( Subtotal = $950,733 )
2019	2019	Aging, Ohio Department Of	246 N High St 1st Fl	Columbus	OH	43215	FRANKLIN	USA	Support for Ombudsman and Beneficiary Counseling Programs for States Participating in Financial Alignment Model Demonstrations for Dually Eligible Individuals	00	1	8/1/2019	NEW	$950,733
														Subtotal = $950,733

Grand Total All Awards = $4,398,646

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MyCare Ohio Demonstration Ombudsman and One-on-One Counseling

Award Number: 1J1CMS331730

ORGANIZATION: HEALTH CARE FINANCING ADMINISTRATION, OFFICE OF ACQUISITION AND GRANTS

OPDIV: CMS

AWARD CLASS: DISCRETIONARY

AWARD ACTIVITY TYPE: OTHER

PERIOD OF PERFORMANCE START DATE: 08/01/2019

PERIOD OF PERFORMANCE END DATE: 04/30/2024

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